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Call Center Patient Experience Adviser

We invite you to come join the RadNet Radiology team as Call Center Patient Experience Adviser.
Role and Responsibilities
Supports team lead and manager
Go-to for team members in the designated area, triaging calls, assisting with escalated calls or to prevent calls from escalating
Keep team members on task
When needed , answers incoming calls in a courteous and professional manner - identifies self and company
Maintains good rapport with referring physicians, secretaries and clinical site staff
Communicates and interacts with all departments effectively and professionally
Other duties as assigned
We offer competitive pay and full benefits including: medical / dental / vision coverage, paid time off, paid holidays, a pre-tax 401k plan, a pre-tax flexible spending plan, education reimbursement, free life insurance, advancement opportunities, hands-on training, inter-company transfer opportunities, and a host of other perks!
Become a valued member of our growing company by submitting your resume.
Qualifications and Education Requirements
High School Diploma or equivalent
Minimum of 1 year in a Call Center Environment
Strong knowledge of Customer Service Expectations
Experience working in Radiology field or Medical background
Preferred Skills
Superior Communication verbal and written communication skills
Superior Listening Skills
Critical thinking
Empathy
Organizational Skills
Knowledge of medical terminology
Knowledge of medical insurance plans
General knowledge of computers and Microsoft Office software.
Bilingual (Spanish) a plus


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